Helping Hands Moving And Maids LLC

The guy who answers the telephone is so nice and reassuring. It was a nightmare. The elderly man who was part of the moving team accidentally kicked over a can of paint. He began yelling and throwing out f bombs. It frightened my granddaughter so badly who works from home. She was going to call the police. Instead my adult son and grandson hurried home from work. I was frustrated and paid them. After they left I found they had not finished the move. I asked for a refund and initially they refused. I asked to talk to the owner. They indicated it was not possible and the owner’s name was not to be revealed. Ultimately they agreed to refund 1/2. That was about three months ago. After telephone calls and texts…still no refund. Obviously they do not plan to provide one. This was not right.accidents happen. The treatment afterwards was terrible.consumer beware!!!

Move size: Partial Move Service cost: $300

Still have not received repairs for my furniture. Cody, the owner, has not reached to me. Ty, someone in the office, hung up on me after I got upset about being told that Kristen, the office girl, had made an "agreement" with me to receive a "discount" instead of repairing my furniture. This is a blatant lie from Kristen. This so called "discount" was her adjusting the amount due from 1125.00 to 850.00, because she sent 3 guys when I only requested 2, and tried to make me pay for it. The call with Kristen was witnessed by two of the three movers, as the call was on speaker. They both apologized for how she treated ME, and said, "She could have handled this a lot more professional." Those same two guys also said, "We are on your side and this isn't right." I was also told that I would have to fight to get anything done because they have done this to others in the past. Boy, was that ever a true statement! I am attaching 2 new pics of the contract, as they stated in a Google response this morning to my review written 2 weeks ago, that i was offered insurance. No, I was offered "additional" insurance. I have used their service 2x in the past and know they are insured, or I would have never used them the first time. The past 2 times i used them, I didn't have issues and now that I do, well, this is how they treat their customers. I was also informed by one of the movers to NOT sign the final form stating "I inspected all items and find them to be in good/same condition." All damage occurred in the hands of Brad, one of the movers. I witnessed two of the pieces being damaged, and the other piece was brought to my attention by one of the other guys there. That's being honest!!

Second to last paragraph of the contract states, "Helping Hands is only responsible for items in our immediate care." All items damaged were in the hands of Brad, helping hands employee, immediate care.

Second paragraph under "Damages" states, "Our company provides BASIC LIABILITY coverage at $0.60 per pound (standard industry wide) of the item being moved..." Yes, there is additional insurance offered but if you provide basic coverage, then make the repairs as I was told would be done by Kristen.

Conversation was this: I told her I would not pay 1125.00 for 3 movers when I only requested 2. Kristen stated, "We need to settle payment or she would call the police on me for THEFT." I told her to call the police because she was trying to overcharge me for HER sending an additional person. She responded with, "Well, you used 3!" Well, SHE sent 3 and I am not the person who schedules your move jobs so I am not responsible, as the customer, for your mistake. I settled to pay 850.00 AND she stated that she would have "Julie" call me the following week to schedule the repair. When I called to follow up on this statement, I spoke with Ty, who then told me that he would have Julie call me that day. I let a week go by before I reached AGAIN, and was told by Ty that he needed "approval." So now the situation changes...So, yesterday I called to get an update and Ty tells me that Kristen was supposed to call me last week, which she never did. This is where the lie comes into the situation of me "agreeing to a discount instead of repair." Again, this is a LIE and was not part of the phone conversation on 4/14/23. I have 2 witnesses that heard the whole conversation that work for the company.

Move size: 2 Bedroom Home Service cost: $850

Helping Hands Moving and Maids Company surprised me at every turn during my relocation for a new job opportunity. Not only did they arrive ahead of schedule to pack up my cramped apartment, but the team N and N even treated my cat to brushes and chin scratches throughout the long drive! All my belongings arrived safely including delicate family photos that I was most worried about. Helping Hands Moving and Maids Company is truly compassionate and capable. You guys are my family now. HIGHLY RECOMMENDED.

Move size: 3 Bedroom Home Service cost: $2500

When it comes to moving, Helping Hands Moving and Maids Company is the name you can trust. With their exceptional moving services and the expertise of Mr. Worth and his team, we had peace of mind knowing that our move was handled with utmost care and expertise. From start to finish,this Company ensures a smooth moving experience, making them the top choice for all our moving needs. Contact Helping Hands Moving and Maids Company today and experience the difference yourself! HIGHLY RECOMMENDED

Move size: 3 Bedroom Home Service cost: $2700